Frequently Asked Questions
My appointment is running late, what should I do?
As soon as you realize your appointment is running late, please call the office at 613-392-9640 to advise us. This will allow us time to reschedule your pick-up.
My appointment has been changed or cancelled…
Call the office at 613-392-9640 as soon as you are aware of the cancellation or change. During peak times, after hours or on weekends, you may get the answering service. Please leave a message with your name, date of appointment, reason for your call and a call-back number if you require a return call.
I’ve finished my appointment early….
Give the office a call. Often times, we have someone in the area that can pick you up early.
Do I have to have exact change?
While our drivers can make change, we do prefer that you have exact change. Also, please note that our drivers do not accept large bills (e.g. $50).
How to Register
Quinte West and Brighton Residents:
- Complete the online registration form
- Download a registration form(Word document) and send by:
- Mail or in person: 97 Front Street, Trenton, ON K8V 4N6
- Fax: 613-392-3872
- Or call our office at 613-392-9640
How do I use the service?
Please check our bookings section for information.
Can I bring someone with me?
Yes. One approved attendant may travel with you at no charge. You must advise the office at the time of booking that an attendant will be travelling with you.
Can I take my walker or shopping cart?
Yes, you may take your walker or shopping cart with you.
Where do you pick up and drop off?
The specialized transit service is a door-to-door service. We will come to your door to pick you up and will assist you to the first accessible door at your destination.
What times are the pick ups?
Pick up times are based on your appointment time and destination. A general rule of thumb is 30 minutes prior to appointment time for destinations within Trenton and 45 minutes prior for destinations outside of Trenton (e.g. Belleville). Please note that this time could change depending on the schedule of requests for the day. If you are unsure of your pick-up time, call the office after 12 p.m. the day before to confirm your time. Pick-up times can vary 15 minutes before or after the schedule time. Be prepared for your pick-up 15 minutes before the scheduled time.
Where do you go?
The specialized service travels to all wards within the City of Quinte West and the Municipality of Brighton. We can travel into Belleville and Prince Edward County. Should you have medical appointments outside of these areas, please contact the office to inquire about eligibility and availability.
Can I request a particular driver or vehicle?
You can request a particular vehicle and/or driver. However, this may not always be accommodated due to scheduling.